Returns and Exchanges
At Valizy, we want every purchase to meet your expectations. If an item does not suit you, you may contact us to request a return or exchange in accordance with the applicable laws of Ukraine.
1. Return and Exchange Conditions
You may request a return or exchange of an item in good condition within 14 days of receiving the item, excluding the day of receipt, unless otherwise provided by law.
For a return or exchange of an item in good condition:
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The item must be unused.
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Its original appearance and consumer properties must be preserved.
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All tags, seals, and accessories must be included, where applicable.
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Proof of purchase must be available.
2. Items with Defects
If you receive an item with a manufacturing defect or damage, please contact us and describe the issue. We will review your request and help resolve it in accordance with the applicable laws of Ukraine.
If you notice damage to the parcel or item upon delivery, we recommend documenting it with photos, where possible, and notifying the carrier and our store.
3. How to Request a Return
To request a return or exchange:
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Contact us using the details provided on our website.
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Provide your order number and the reason for your request.
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Wait for confirmation of the return method and address.
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Send the item using the agreed method.
Please do not send an item back before confirming the return details with our team.
4. Refunds
Refunds are processed in accordance with the applicable laws of Ukraine after the returned item has been received and inspected, where necessary.
Refunds will be issued using an agreed method, taking into account the original payment method and applicable legal requirements.
5. Shipping Costs
Return and exchange shipping costs depend on the reason for the return and are handled in accordance with the applicable laws of Ukraine.
6. Contact Us
If you have any questions about returns or exchanges, please contact us using the contact details provided on the Valizy website.
We will be happy to guide you through the process and provide the necessary information.
