• All Standard Shipping orders are handled by GLS except Germany which is handled by DHL. 2–5 business days 

• All Express Shipping will be handled by DHL. Anywhere in EU: 1–2 business days

• Cash
• Visa and MasterCard
• PayPal

12 month warranty

Returns and Exchanges

At Valizy, we want every purchase to meet your expectations. If an item does not suit you, you may contact us to request a return or exchange in accordance with the applicable laws of Ukraine.

1. Return and Exchange Conditions

You may request a return or exchange of an item in good condition within 14 days of receiving the item, excluding the day of receipt, unless otherwise provided by law.

For a return or exchange of an item in good condition:

• The item must be unused.

• Its original appearance and consumer properties must be preserved.

• All tags, seals, and accessories must be included, where applicable.

• Proof of purchase must be available.

2. Items with Defects

If you receive an item with a manufacturing defect or damage, please contact us and describe the issue. We will review your request and help resolve it in accordance with the applicable laws of Ukraine.

If you notice damage to the parcel or item upon delivery, we recommend documenting it with photos, where possible, and notifying the carrier and our store.

3. How to Request a Return

To request a return or exchange:

1. Contact us using the details provided on our website.

2. Provide your order number and the reason for your request.

3. Wait for confirmation of the return method and address.

4. Send the item using the agreed method.

Please do not send an item back before confirming the return details with our team.

4. Refunds

Refunds are processed in accordance with the applicable laws of Ukraine after the returned item has been received and inspected, where necessary.

Refunds will be issued using an agreed method, taking into account the original payment method and applicable legal requirements.

5. Shipping Costs

Return and exchange shipping costs depend on the reason for the return and are handled in accordance with the applicable laws of Ukraine.

6. Contact Us

If you have any questions about returns or exchanges, please contact us using the contact details provided on the Valizy website.

We will be happy to guide you through the process and provide the necessary information.

Customer Consultation

At Valizy, we are happy to help you choose the right luggage and travel accessories for your needs.

Whether you are looking for a suitcase for your next vacation, a practical travel bag, a comfortable backpack, or a stylish wallet, our team is here to assist you.

How We Can Help

• Product Selection: Get help choosing the right product for your needs.

• Size and Capacity: Learn more about suitcase sizes, dimensions, and capacity.

• Product Features: Get information about materials, wheels, compartments, and other features.

• Order Assistance: Receive help with placing or managing your order.

• Delivery and Returns: Get answers to questions about shipping, exchanges, and returns.

Contact Us

Have a question or need help choosing a product? Contact us using the contact details provided on our website.

At Valizy, we want your shopping experience to be simple, convenient, and enjoyable.